We are committed to delivering your products quickly and efficiently. Our delivery policy and deadlines are detailed below:
Order Processing
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Orders are processed Monday through Friday, 8:30 am to 1:00 pm.
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Orders placed on weekends or holidays will be processed the next business day.
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Standard processing time is 1-2 business days.
Shipping Options
We offer the following shipping options:
PENINSULA/ BALEARIC ISLANDS,............................................................... 24 - 48 WORKING HOURS* - Urgent Transport 24h.
CANARY ISLANDS, CEUTA AND MELILLA..................................5-6 WORKING DAYS* - Certified Postal Mail
*In the case of payment by bank transfer, delivery times will be valid from the receipt of the payment in our bank.
EUROPE........................................................................2-6 WORKING DAYS (depending on destination)
REST OF THE WORLD.....................................................10-15 WORKING DAYS (depending on destination)
Free shipping in Spain and Portugal from 49€.
Delivery Areas
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Worldwide
Order Tracking
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Once your order has been shipped, you will receive an email with the tracking number.
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You can track your order at any time through the courier service.
Estimated Delivery Times
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Delivery times start from the day the order is shipped, not from the date of the order.
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Delivery times may vary depending on location and shipping method selected.
Delays and Delivery Problems
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In case of unforeseen delays, we will contact you to inform you of the situation.
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If your package does not arrive within the estimated time frame, please contact us so we can investigate the status of your shipment.
Order Receiving
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Please ensure that someone is available to receive the package at the delivery address provided.
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In case of absence, the courier service will leave a notification with instructions for pickup or redelivery.
If you have any questions about our delivery policy and deadlines, please do not hesitate to contact our customer service team. We are here to help you.
Prime Products
Gifts&Care.com offers you a wide selection of references with free shipping, these are our Prime products. These products will be shipped free of charge for unit purchases, if you add to your purchase other products that do not belong to this selection the system will discount the weight and cost of the free product and will only add the shipping cost of the rest of the products.
PRIME GOLD - Prime Gold products will be shipped free of charge to any destination worldwide.
PRIME SILVER - Prime Silver products will be shipped free of charge throughout Europe.
PRIME BRONZE - Prime Bronze products will be shipped free of charge in Spain and Portugal.