Return Policy
We strive to offer the highest quality shaving products. However, we understand that sometimes it may be necessary to return an item. To ensure your satisfaction, we have established the following return policy:
Return Period
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We accept returns within 14 business days from the date of receipt of the product.
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In the event that the reason for the return was caused by shipping damage, you must notify us within 24 hours, so that we can make the appropriate claim to the shipping company.
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The items must be unused, in their original packaging and in the same conditions in which they were received. These are personal hygiene products, so these requirements are essential.
Return Process
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Contact our customer service through contacto@giftsandcare.com or by phone (+34) 686394776 to initiate the return process.
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Items will be sent to the following address:
El Mirall Online S.L.
C/Corretger 65 nave 5
46980 Paterna
España
Telf: (+34) 686394776
Refunds
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Upon receipt and approval of the returned item, we will process the refund within 5-7 business days. Return shipping costs will be borne by the customer.
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The refund will be issued in the same form of payment used for the original purchase.
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Original shipping charges are non-refundable, except in the case of defective items.
Defective Products
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If you receive a defective product, contact us immediately for a replacement or full refund, including shipping charges.
Exchanges
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If you wish to exchange a product for another, follow the same return process and place a new order for the desired item.
We reserve the right to refuse returns that do not meet these conditions. If you have any questions about our return policy, please do not hesitate to contact us.